Security Retail Client Manager

  • Customer Service
  • London

SECURITY CLIENT MANAGER – WITH SECURITY RETAIL MANAGEMENT EXPERIENCE Interr are currently recruiting for a Client Operations Manager to work in our Operations team. This position will report directly to the Client Directors and work closely alongside our Control Room, clients, employees, Finance and HR teams. You will be responsible for overseeing the daily running of a select number of retail client contracts. Your focus in this important role will be to maintain client relationships, attend off site meetings, deal with incidents and performance issues, ensuring news personnel receive training as well as managing the recruitment and appraisal process for security personnel.

Roles & Responsibilities (not limited to): · Ensuring our client’s sites are fully manned at all times. · Attending client meetings and site visits. · Working alongside the Finance and HR teams regarding any pay, holiday or staffing issues. · Working alongside the Operations Supervisors to ensure any absences, holidays and changes in client manning requirements are communicated to the control room in a timely manner for scheduling purposes.

· To be the main point of contact for all internal and external communication relating to our clients and security personnel. · Maintaining regular communication between the Control Room and Client Operations team. · Managing sickness and absence. · Ensuring security personnel attend induction and are trained to and meet the required standards.

· Producing Site Assignment Instructions, general reporting, conducting site surveys and risk assessment reports. · Managing the recruitment process for security including; assessing CVs, holding interviews and ensuring new starter paperwork and company induction is completed before deployment. · Ensuring all client manager documentation is maintained in line with company standards. · Ensuring that performance levels are monitored and managed.

· Dealing with staff issues, holding investigation and disciplinary meetings where required. · Ensuring a high level of professionalism and customer service is delivered at all times. · Carrying out quality audits and welfare checks. · Completing annual performance appraisals for security personnel.

· Holding induction and other internal security training workshops. Requirements: · Experience of managing people and working with multiple client portfolios. · Experience of working within a security retail environment at managerial level for at least 2 years. · Flexibility and adaptability with your time and daily tasks.

· Customer service approach with a desire to supply excellent customer service. · An active SIA Licence is required. · Ability to work under pressure and to manage a busy work load. · Strong attention to detail and administrative skills.

· Excellent communication skills (written and spoken). · A desire to make a difference. · Knowledge of computer programs (MS Office). · Security experience/knowledge.

· TrackTik knowledge and experience is desirable. · Be able to work occasional out of hours and weekends. Benefits: · Annual Salary depending on experience ( 30,000-35,000 per year) · Enrolment in Company Bonus Scheme. · 25 days’ annual leave, plus Bank Holidays.

· Company Pension Scheme. · Paid travel expenses. You will be required to work 40 hours over a 5 day week which will include the flexibility to work weekends and nights when needed. There will be a requirement for you to also be flexible with your start and finish times.

The role will be based at the Interr head office in Aldgate, although weekly travel to and around our client’s sites is required. To apply please send in your CV, and mark your application with "CM". If successful following a first stage interview, second interviews may be conducted and trial assessment shift(s) may be offered as part of the assessment process. We value all applications, however due to the volume of responses we are currently receiving we are only able to contact candidates whose skills and experience closely match our requirements.

We are an equal opportunities employer.

Tagged as: Reed Sec. Mgr.

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