IT Quality Manager – IT Governance, IT Audit, ITSM, Security

  • Management
  • London

IT Quality Manager – IT Governance, IT Audit, ITSM, Security A global insurer is currently looking for a IT Quality Manager to join them on a full time permanent basis. Reporting into the Head of IT Governance, you will be responsible for this ensuring that quality standards are well defined and adhered to across the IT function. As a brand new role in the organisation, you will be responsible for setting up a Quality Managent & Assurance capability, putting the right systems and documentation in place to ensure that the company to obligations from both a regulatory perspective and from an internal/external audit perspective are met. Responsibilities Building a new, high profile quality management and assurance function; implementing a governance framework, quality standards, measurements and metrics todrive delivery excellence Implement quality standards across IT Acting as an escalation point for all quality risks/issues/defects, providing remediation strategies, root cause analysis and resolutions Monitoring, sampling and testing of IT delivery output and outcomes, against expected quality standards, across domains including: Service Management (Indecent, Problem, Change and Release) On boarding and off boarding of applications, infrastructure and staff Asset Management IT Security Management Regulatory, Audit, Compliance & Risk obligations 3rd party vendor management Software development and testing Prior Experience Prior experience working in Insurance or a regulated industry Prior experience in a similar role e.

g. Quality Management , IT Governance, Risk and Compliance roles, IT Control roles Knowledge of best standards practices surrounding Quality Management (ISO 9001), Service Management (ISO 20000), Information Security Management (ISO 27001) and IT Governance (ISO 38500) Knowledge of ITIL and Cubit Familiarity with providing quality management standards to 3rd party vendors IT Audit experience is a nice to have

Tagged as: Reed Sec. Mgr.

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