Fuel P.o.s. Helpdesk Technician

  • Management
  • Anywhere

Do you have experience supporting customers telephonically requiring assistance with their Fuel Management Point of Sales systems?

Our Client requires your expertise and experience to join their highly successful team.

REQUIREMENTS

Matric

2 years industry related experience would be an advantage

Computer literate, A+, N+ advantageous

Tech Savvy with excellent communication skills

Solution and results driven

Client service etiquette

DUTIES

Serving as the first point of contact for customers & clients seeking technical assistance over the phone or email

New Product Faults locating, reporting and fully corrected

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customers

Logging and closing Calls

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Locate, test and report Bugs

Write up troubleshooting methods and recommendations

Provide customers and clients with a safe and secure platform and terminal to alleviate frustration sand problems and ultimately give them security and stability through guidance and support

Internal Technical Support

Salary: R   dependent on experience

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Tagged as: South Africa

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